Staff Product Design (Wow UX)
Core
Lead a team of designers to solve customer problems and drive the end-to-end product creation process for Coupang's Wow Membership service, from ideation to development.
Role type
Staff Product Designer (Team Lead)
Builds
Wow Membership service features and experiences for high-value, loyal customers
Domain
E-commerce / Membership services
Deliverable
product features
Required skills
Design Thinking, user scenario and journey mapping, wireframing, UI design, prototyping, qualitative and quantitative data analysis, cross-functional coordination, team culture building, process establishment, junior/senior designer mentoring
Preferred skills
UX research to production execution, data-driven design, complex project management, multi-stakeholder leadership, e-commerce industry knowledge
Technologies
Figma, Sketch, Zeplin, Adobe tools
Responsibilities
Lead overall design projects with business, engineering, and product teams; Contribute to product vision, roadmap, and strategic decisions; Collaborate with other design leads to strengthen efficient processes; Identify and analyze problems in existing products to prioritize improvements; Contribute to efficient design team resource management and hiring; Ensure design quality and provide direction for improvements; Provide career coaching and mentoring to junior and senior designers
Seniority
Staff, hands-on IC with team leadership