Associate Director, Customer Compensation & Policy
Core
Design and govern the global strategy, architecture, and engine for customer compensation and fraud prevention to restore trust and manage costs across all markets.
Role type
Senior IC Associate Director (Customer Economics & Policy)
Builds
Global compensation engine, fraud detection frameworks, and financial stewardship models
Domain
Subscription commerce, customer experience, behavioral economics
Deliverable
production ML models
Required skills
Global strategy, compensation engine architecture, behavioral economics, financial modeling, SQL, experimentation design, cross-functional leadership, fraud policy governance
Preferred skills
Subscription commerce background, logistics economics, high-volume low-margin environments
Technologies
SQL, AI-assisted decisioning tools
Responsibilities
Own end-to-end strategic vision for categorizing errors and determining compensation; lead design of compensation engine rules and automation; define principles for trade-offs between generosity and cost; set roadmap for compensation experimentation and measurement; own global compensation P&L and identify financial leakage; lead global fraud and abuse prevention framework; represent function in senior forums to hold peers accountable.
Seniority
Senior, hands-on IC with executive presence
