Lead System Administrator
Core
Lead Systems Administrator acting as technical escalation point for Service Desk, owning reliability, security, and operational excellence of IT services.
Role type
Senior IC Systems Administrator
Builds
Stable, secure, and efficient IT infrastructure and SaaS integrations for global business operations
Domain
IT Operations / Enterprise Infrastructure / SaaS Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, root cause analysis, SaaS administration (Google Workspace, Okta, Zscaler), scripting (Bash, Python, Ruby), cloud virtualization (AWS, VMware), networking fundamentals, IT documentation, vendor management, security remediation, mentorship
Preferred skills
ITIL Foundation certification, cloud infrastructure management (AWS, Azure, GCP)
Technologies
Google Workspace, Okta, Zscaler, Slack, Iru, Jira, Git, GAM, Bash, Python, Ruby, AWS, VMware
Responsibilities
Serve as primary escalation point for Service Desk to resolve complex technical issues; Own maintenance, configuration, availability, and business continuity of core IT services; Act as Incident Manager during outages and security incidents; Identify recurring issues and implement long-term solutions; Provide advanced support for macOS, hardware, and network-related issues; Design and maintain custom scripts to improve system efficiency; Manage vendor relationships for IT services and tools; Investigate and remediate security-related issues; Mentor team members and promote IT best practices
Seniority
Senior, hands-on IC
