Senior Specialist, Workforce Planning & Optimization(Hub Operations)
Core
Strategic labor and capacity planning backbone for Coupang's HUB sortation facilities co-located within Fulfillment Centers in Taiwan, ensuring seamless downstream last-mile operations.
Role type
Senior Specialist, Workforce Planning & Optimization (Logistics)
Builds
End-to-end capacity plans, labor tracking models, operational dashboards, and temp worker incentive structures for Taiwan HUBs.
Domain
E-commerce logistics, fulfillment center operations, workforce planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Workforce planning, labor modeling, capacity planning, Cost Per Hour (CPH) optimization, shift rostering, temp worker incentive design, stakeholder management, vendor management, data visualization, SQL, Excel, Tableau, Power BI
Preferred skills
Python, R, predictive forecasting, labor show-up probability modeling, program management, cross-border enterprise experience, Korean language
Technologies
SQL, Excel, Tableau, Power BI, Python, R
Responsibilities
Build and refine comprehensive capacity plans across Taiwan HUBs; Design and implement temp worker incentive structures; Develop strategies for tenured temporary worker pools; Collaborate with HUB Operations, FC Manpower teams, and external staffing agencies; Build scalable dashboards and data models for leadership decision-making.
Seniority
Senior, hands-on IC
