Associate Customer Success Specialist
Core
Associate Customer Success Specialist supporting elite sports teams with wearable technology, software, and sport science data to optimize athlete performance and team strategy.
Role type
Associate Customer Success Specialist (Sport Science)
Builds
Catapult wearable technology, Perch software solutions, and data-driven performance insights for professional sports teams.
Domain
Sports Technology / Elite Sports Performance
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Sport science expertise, athlete monitoring technology knowledge, data analysis, customer relationship management, training and education delivery, cross-functional collaboration
Preferred skills
Power BI, Tableau, Microsoft Excel, Google Sheets
Technologies
Catapult wearable technology, Perch, GPS, inertial sensors
Responsibilities
Deliver onboarding, training, workshops, and product demonstrations; analyze and interpret wearable data to provide actionable sport science insights; manage customer health updates and adoption risks; coordinate with Commercial, Technical Support, and Product teams; identify growth opportunities and qualified leads.
Seniority
Associate, hands-on IC