Hardware Program Manager, Terminal Logistics
Core
Design and execute end-to-end supply chain and logistics processes for Stripe's third-party hardware terminals, managing vendors, transportation, warehousing, and reverse logistics.
Role type
Senior Program Manager, Hardware Logistics
Builds
End-to-end logistics flow for physical terminals, including order management, delivery, and reverse logistics processes.
Domain
Financial technology hardware supply chain
Deliverable
product features
Required skills
Vendor management, end-to-end logistics process design, cross-functional stakeholder coordination, operational process improvement, incident resolution, data-driven decision making, project management, roadmap definition, performance metrics tracking.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Manage day-to-day relationships with hardware vendors and monitor performance metrics; Define and manage end-to-end logistics and reverse logistics flows; Collaborate with Product and Engineering to define automation roadmaps; Manage completion of milestones for large-scale cross-functional initiatives; Prepare and monitor user support indicators and delivery reports; Refine tools and processes to improve user experience and execute remediation strategies.
Seniority
Senior, hands-on IC