Technical Manager
Core
Technical Manager overseeing a portfolio of customer accounts to ensure successful post-implementation support and digital transformation on the Backbase platform.
Role type
Senior IC Technical Manager (Customer Success & Strategy)
Builds
Customer success on Backbase platform, technical strategy, product adoption, and feature alignment
Domain
Fintech / Banking / Digital Transformation
Deliverable
client delivery
Required skills
technical troubleshooting, banking software architecture, stakeholder management, product strategy, agile methodologies, technical communication
Preferred skills
cloud certifications, digital transformation in financial institutions
Technologies
Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, Swift
Responsibilities
Define and drive clients' overall technical strategy; address product-related queries; build relationships with C-level executives; advocate for the client internally; identify opportunities for product adoption and best practices; collaborate with R&D to provide feedback and identify new features; analyze customer needs and suggest upgrades; collaborate with Product Engineering and Project Implementation teams.
Seniority
Senior, hands-on IC with leadership experience