Staff Product Designer, Support
Core
Design the system and experiences across the full support journey for customers, dashers, and merchants, spanning immersive mobile experiences (order tracking, self-help, chatbot, voice AI) to internal tooling (case management, agent training, automation).
Role type
Staff Product Designer (Support)
Builds
Multi-modal mobile experiences, internal support tooling, and AI-powered support infrastructure
Domain
Consumer marketplace / Logistics / Customer Support
Deliverable
production ML models | product features
Required skills
Systems thinking, cross-team influence, high-fidelity design, production-ready prototyping, roadmap definition, trade-off analysis, mentorship, responsible AI usage
Preferred skills
Code editor proficiency, LLM-powered tool usage, background in high-growth consumer tech or complex marketplace products
Technologies
LLM-powered tools, code editors, design tools
Responsibilities
Define projects with a clear point of view and synthesize business/customer inputs into roadmap milestones; drive prioritization across teams to balance design quality, speed, and impact; shape key projects from concept through execution and produce high-fidelity designs; design solutions spanning multiple workflows and contribute to shared tools like prompt libraries and component generators; mentor peers on responsible AI use and raise team capacity through inclusive practices
