AI Engineer
Core
Design, build, and deploy production-ready AI solutions (AI Agents, LLM workflows, RAG) for the Customer Service ecosystem.
Role type
Senior IC AI Engineer (Applied AI / LLM)
Builds
AI Agents, LLM-powered workflows, RAG knowledge retrieval systems, intelligent decisioning
Domain
Fintech / Financial Services / Customer Service
Deliverable
production ML models
Required skills
LLM orchestration, RAG system design, AI Agent development, prompt engineering, API integration, workflow automation, evaluation frameworks
Preferred skills
Experience with commercial and open-source LLMs, knowledge of CRM systems (Zendesk)
Technologies
LLMs, RAG, APIs, Automation tools, CRM systems
Responsibilities
Design and develop AI Agents for operational use cases; Build agentic workflows involving reasoning and tool calling; Develop production-ready applications using LLMs; Design and improve RAG-based knowledge retrieval systems
Seniority
Senior, hands-on IC