Staff Platform Manager, Conversational Products
Core
Own the platform layer for Airbnb's AI Assistant that determines how the system reasons, retrieves knowledge, and responds to user issues.
Role type
Staff Platform Manager (Applied AI)
Builds
The agentic AI system powering support experiences for millions of guests and hosts
Domain
Travel marketplace + Generative AI / LLMs
Deliverable
production ML models
Required skills
Generative AI product direction, agentic/function-calling architectures, LLM evaluation design, hands-on prompt engineering, production data analysis, cross-functional alignment, executive communication
Preferred skills
Retrieval-augmented generation (RAG), offline and live-traffic evaluation, calibration and certification of model-based evaluators
Technologies
LLMs, LLM-as-judge, modern AI tools, coding agents
Responsibilities
Set multi-quarter product vision for AI reasoning and response; align vision with senior leaders and partners; work fluently with production data to validate analysis; build new capabilities end-to-end from need spotting to hands-on calibration; define correct resolution criteria for user problems; define measurable success metrics for accuracy and safety; own launch readiness for major model changes; diagnose complex AI system failures; own evaluation strategy including LLM-based evaluators and tooling; drive alignment across teams with different perspectives; present decisions and tradeoffs to leadership
Seniority
Staff, hands-on IC with strategic scope