Customer Acceleration Product Manager
Core
Own the roadmap for Okta's education subscription and public learning catalog to drive customer adoption, retention, and growth.
Role type
Product Manager (Post-Sales / Customer Education)
Builds
Education subscription product, success packages, and related customer enablement offerings
Domain
Identity & Security / B2B SaaS
Deliverable
product features
Required skills
Product roadmap management, backlog prioritization, requirement definition, success metric definition, data-driven decision making, customer/user research, journey mapping, cross-functional collaboration, translating technical concepts
Preferred skills
LMS or community platform experience, product analytics/BI tool usage, post-sales or customer success background, subscription-based product experience, identity/security product familiarity
Responsibilities
Own the education subscription product roadmap and manage the backlog; Translate GTM strategies into actionable requirements for content teams; Design and execute adoption programs to increase engagement; Define and measure impact by connecting learner metrics to business outcomes; Optimize the customer learning journey; Partner with leadership to align education with broader success offerings