Lead, Advanced Analytics, Community Support
Core
Lead advanced analytics initiatives to drive data-informed decisions for Product and Business leaders within Airbnb's Community Support organization, focusing on improving experiences for guests, hosts, and agents.
Role type
Senior IC advanced analytics lead (community support)
Builds
Business insights & reporting platform, scalable data tools, and measurement capacity for CS operations
Domain
Travel platform / Community Support / Data Science
Deliverable
production ML models | dashboards & analysis | research
Required skills
Causal inference, Statistical modeling, Experimentation design, SQL, Python or R, Data modeling, Metric definition, Roadmap leadership
Preferred skills
Masters or PhD in quantitative field, Experience with multi-sided platforms, ETL framework knowledge (Airflow)
Technologies
SQL, Python, R, Airflow
Responsibilities
Lead data-driven roadmaps for CS working groups; Build business insights & reporting platform; Perform data modeling for community and agent experiences; Define and evaluate key metrics in unstructured problem spaces; Influence experimentation & measurement strategies; Communicate complex data insights to stakeholders
Seniority
Senior, hands-on IC with strategic influence