Solutions Engineer - DEM
Core
Technical bridge between Netskope's Digital Experience Management (DEM) platform and prospective customers, diagnosing performance issues and designing solutions for seamless digital experiences.
Role type
Senior Solutions Engineer (DEM)
Builds
Customized proof-of-value (POV) engagements and DEM strategies for enterprise clients.
Domain
Cloud Security, Digital Experience Management, Network Performance Monitoring
Required skills
Protocol & packet analysis (Wireshark, tcpdump), Hop-by-hop path routing (MTR, BGP, DNS), Synthetic & performance testing, Observability & telemetry pipelines, Endpoint & local network diagnostics, Scripting & API automation, Data literacy, Communication
Preferred skills
SQL, BI tools (Tableau/PowerBI), Web technologies (JavaScript, Browser Developer Tools)
Technologies
Wireshark, tcpdump, MTR, BGP, DNS, ICMP, UDP, ThousandEyes, Catchpoint, JMeter, OpenTelemetry, NetFlow, sFlow, SNMP, Grafana, Splunk, Datadog, Python, Bash, PowerShell, AWS DirectConnect, Azure ExpressRoute, ZTNA
Responsibilities
Lead technical deep-dives to understand prospect digital ecosystems, Architect DEM strategies to remove performance visibility gaps, Deliver high-impact demonstrations, Manage end-to-end technical evaluation and configuration processes, Act as liaison between field and Product Management to influence roadmap
Seniority
Senior, hands-on IC
