Technical Support Engineer
Core
Act as a key knowledge center to explain Forter's AI fraud decisioning model to merchants, analyze transaction data, and improve model precision.
Role type
Senior Technical Support Engineer (AI/Fraud Analytics)
Builds
Customer trust and adoption of Forter's Policy Builder product
Domain
FinTech / Fraud Prevention / AI
Deliverable
client delivery
Required skills
SQL, API integration, Javascript, data analytics troubleshooting, complex problem diagnosis, translating technical concepts to business terms
Preferred skills
Mentoring team members, proactive process improvement, knowledge base creation, proactive customer outreach
Technologies
SQL, APIs, Javascript, Forter AI model, Policy Builder
Responsibilities
Analyze transaction data to understand AI decisioning and fraud indicators; Interact with merchants via ticketing and phone to explain model decisions; Partner with Analytics team to update models based on customer feedback; Educate customers on Policy Builder capabilities; Maintain merchant business rules; Draft knowledge base content; Perform proactive outreach on integration health issues; Aid internal teams with analytical queries
Seniority
Senior, hands-on IC with mentorship responsibilities