Principal Developer Support Engineer - Builder Experience (BX)
Core
Top technical escalation point and domain expert for complex developer identity cases, shaping how developers understand identity at scale.
Role type
Principal Developer Support Engineer (Builder Experience)
Builds
Trusted identity infrastructure for AI and human users, enabling organizations to safely embrace AI.
Domain
Identity & Access Management (IAM), Cloud Native, AI Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
OAuth 2.0, OpenID Connect, SAML, SCIM provisioning, statically typed languages (Java/.NET/Go), dynamically typed languages (Python/JavaScript), cloud platforms (Azure/AWS/GCP), containerization (Docker/Kubernetes), MCP servers, AI tools (Claude/CodeEx)
Preferred skills
ISV integration experience, enterprise SaaS tools (Workday/Salesforce), API gateways (Kong/MuleSoft), regulated industry experience, modern auth standards (FIDO2/passkeys)
Technologies
Azure, AWS, GCP, Docker, Kubernetes, OAuth 2.0, OpenID Connect, SAML, SCIM, Java, .NET, Go, Python, JavaScript, Node.js, MCP servers, Claude, CodeEx
Responsibilities
Resolve complex multi-product architecture and ISV integration cases; advise on architecture during customer/partner calls; influence product roadmap with engineering and product management; mentor senior support engineers; build internal knowledge infrastructure (runbooks, best practices).
Seniority
Principal, hands-on IC with mentorship and strategy