Senior Full-Stack Engineer
Core
Building and evolving a new Common case-management system powering support-case handling across DoorDash, Wolt, and Deliveroo.
Role type
Senior Full-Stack Engineer (Product Engineering)
Builds
Scalable backend services and React-based internal tools for support operators and administrators
Domain
SaaS / Customer Support Operations
Required skills
React, TypeScript, Backend services design, API design, Asynchronous workflows, Data modeling, Technical design, Incident response, Observability, Testing, Mentoring
Preferred skills
Go, Legacy system migration, Traffic shadowing, Multi-region systems
Technologies
React, TypeScript, Go
Responsibilities
Lead project-level Case Management initiatives from discovery to rollout; Build scalable backend services and agent-facing tools; Design reliable case-management capabilities including routing, assignment, and queue management; Partner with Product, Operations, and Data teams to define customer problems; Mentor engineers through code reviews and technical guidance.
Seniority
Senior, hands-on IC with mentorship responsibilities
