[쿠팡] 프로그램 매니저 (Eats Merchant Experience - Data Insights)
Core
Define and solve merchant, customer, and delivery partner experience issues using data-driven deep analysis and field insights to drive customer experience innovation.
Role type
Senior Program Manager (Data Insights)
Builds
Merchant experience programs, operational processes, and policies for Coupang Eats
Domain
E-commerce / Food Delivery / Marketplace
Deliverable
product features
Required skills
SQL, data analysis, hypothesis testing, stakeholder management, project execution, quantitative and qualitative insight synthesis
Preferred skills
Python, e-commerce/O2O/delivery platform experience, data analyst/scientist background, product/operations/policy project leadership, qualitative research
Technologies
SQL, Python
Responsibilities
Identify and analyze core operational issues to derive improvement tasks; Monitor merchant operations and customer experience metrics; Conduct merchant interviews and field research to define problems and validate hypotheses; Plan and execute improvement initiatives across product, operations, account management, and policy; Collaborate with stakeholders to set priorities and drive execution; Measure improvement outcomes and optimize continuously; Analyze Eats business problems integrally and operate programs for customer experience enhancement