User Experience Designer: Hardware Systems
Core
Design end-to-end user experiences for Zipline's autonomous drone delivery system, bridging physical hardware (aircraft, pods, docks) and digital operator tools to ensure safety and usability for global operations.
Role type
Senior User Experience Designer (Hardware Systems)
Builds
Autonomous logistics system touchpoints including aircraft, pods, docks, loading workflows, and operator software interfaces.
Domain
Logistics / Autonomous Drones / Hardware-Software Integration
Required skills
Systems thinking, Design research, Prototyping (physical and digital), Service design, Visual communication, Stakeholder presentation, Ambiguity navigation
Preferred skills
Industrial design background, Field research experience, Cross-disciplinary collaboration
Technologies
Sketches, Diagrams, Wireframes, Storyboards, Click-through prototypes, Physical mockups
Responsibilities
Translate complex system behavior into interaction models and user journeys; Partner with engineers and industrial designers on physical interactions and feedback; Conduct field research with operators and customers; Prototype and test interaction concepts; Advocate for clarity and safety in autonomous delivery experiences.
Seniority
Senior, hands-on IC
