Software Engineer - Full Stack
Core
Design and implement features to power Stripe's global 24/7 support operation, driving technical innovation for automation and efficiency.
Role type
Senior Full Stack Software Engineer (Support Operations)
Builds
Web-based agent tooling platforms, case management and routing systems, and high-throughput API services for internal operations and customer workflows.
Domain
Fintech / SaaS / Customer Support Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Ruby, React, TypeScript, high-throughput API development, cloud infrastructure, CI/CD pipelines, database systems, authentication systems, system performance optimization, technical design, observability
Preferred skills
Experience building functional applications for case management and routing, experience with web-based agent tooling platforms
Technologies
Ruby, React, TypeScript, cloud-based infrastructure platforms, API gateways, CI/CD pipelines
Responsibilities
Drive technical innovation to support automation and efficiency; Collaborate with user-facing teams to understand operational challenges; Design and implement features for global support; Write high-quality, well-tested code with monitoring; Build support for initiatives by sharing compelling data; Participate in technical design discussions; Partner with product and design teams to deliver user experiences
Seniority
Senior, hands-on IC