Sr. Manager, Business Analysis(Customer Centric Planning)
Core
Lead customer insights and analytics function, defining strategic roadmaps to drive customer experience improvements and uncover growth opportunities.
Role type
Senior Manager, Business Data Analysis
Builds
Strategic analytics roadmaps, executive dashboards, and scalable analytical frameworks
Domain
E-commerce / Marketplace / Tech
Deliverable
dashboards & analysis
Required skills
Strategic roadmap formulation, team leadership and mentorship, cross-functional stakeholder alignment, root-cause analysis, project governance, SQL, advanced analytics tools, executive visualization design
Preferred skills
Large-scale e-commerce operations leadership, marketplace ecosystem experience, rapid-growth tech environment experience, customer experience management, process optimization, growth marketing analytics
Technologies
SQL, Power BI, Tableau
Responsibilities
Formulate and execute end-to-end data analytics roadmap; Lead, mentor, and scale a high-performing team of analysts; Act as trusted advisor to senior business leaders; Oversee holistic data-driven root-cause analyses; Define metrics and success criteria for large-scale programs; Guide design and optimization of executive-level dashboards and data pipelines
Seniority
Senior, hands-on IC with management responsibilities
