Engineer: Tier 2 (On-site)
Core
Provide remote and on-site support services across North America for physical infrastructure design, installation, wireless design, and hardware configuration in diverse environments including data centers, warehouses, and office buildings.
Role type
Senior Network Infrastructure Engineer (Wireless & Physical)
Builds
Enterprise-level network infrastructure, wireless LANs, and physical cabling systems for clients.
Domain
IT Services / Network Infrastructure / Wireless
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Wireless network design and troubleshooting, RF coverage studies and site surveys, Cisco wireless access point administration, physical infrastructure installation and cabling, network documentation, root cause analysis, firmware/BIOS updates, subnetting, power circuit identification, fiber optic and copper cable termination/testing.
Preferred skills
MSP experience, CompTIA A+ certification, CompTIA Network+ certification, Cisco CCNA certification, Ekahau Pro Suite proficiency.
Technologies
Cisco, Ekahau Pro Suite, WebEx, Teams, Zoom, Office365, CAT5/CAT6, Fiber Optic, NEMA power receptacles.
Responsibilities
Design and configure wireless LANs and wired infrastructure; perform RF coverage studies and site surveys; install and decommission enterprise equipment; conduct root cause analysis for communication issues; provide guidance to junior technicians; travel up to 90% for on-site installations and support.
Seniority
Senior, hands-on IC