Senior IT Engineer
Core
Senior IT Engineer leading the transition of internal teams to Zendesk, bridging complex infrastructure (Okta, JAMF, Google Workspace) with seamless service delivery.
Role type
Senior IC IT Engineer (ITSM/Identity Management)
Builds
Self-service support ecosystem, automated onboarding workflows, bi-directional integrations between Zendesk and enterprise tools
Domain
Health Insurance / IT Service Management / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Zendesk Administration and Architecture, Identity and Access Management (IAM) integration, Python or BASH scripting, JML workflow design, technical project leadership
Preferred skills
Workato or no-code automation proficiency, Zendesk App Developer Certification, JAMF 300/400 or Apple Certified Support Professional, ETM platform integration experience
Technologies
Zendesk (Support, Guide, Explore, Talk), Okta, JAMF, Google Workspace, Slack, Oomnitza, Python, BASH
Responsibilities
Lead cross-functional discovery sessions to define technical requirements for Zendesk adoption; Architect and manage the full Zendesk stack for a multi-brand environment; Design automated Joiner/Mover/Leaver (JML) workflows and provisioning triggers; Build and maintain bi-directional integrations between Zendesk and core enterprise tools; Enforce platform security policies to ensure compliance with HIPAA, SOC2, and SOX; Serve as the senior-most escalation point for complex configuration and API issues
Seniority
Senior, hands-on IC
