Senior IT Engineer
Core
Senior IT Engineer acting as the primary technical point of contact for organizational Zendesk adoption, bridging complex infrastructure (Okta, JAMF, Google Workspace) with seamless service delivery.
Role type
Senior IC IT Engineer (ITSM/Identity Management)
Builds
Self-service support ecosystem, automated Joiner/Mover/Leaver workflows, bi-directional integrations between Zendesk and enterprise tools
Domain
Health Insurance / IT Service Management / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Zendesk Administration and Architecture, Identity and Access Management (IAM) integration, Python or BASH scripting, cross-functional discovery and consulting, technical documentation, HIPAA/SOC2/SOX compliance enforcement
Preferred skills
Workato Certifications, Zendesk App Developer Certification, JAMF 300/400 or Apple Certified Support Professional, Oomnitza integration experience
Technologies
Zendesk (Support, Guide, Explore, Talk), Okta, JAMF, Google Workspace, Slack, Oomnitza, Python, BASH
Responsibilities
Lead cross-functional discovery sessions to define technical requirements for Zendesk adoption; Architect and manage the full Zendesk stack for a multi-brand environment; Design automated Joiner/Mover/Leaver workflows integrating Zendesk with ETM platforms; Build and maintain bi-directional integrations between Zendesk and core enterprise tools; Enforce platform security policies to ensure compliance with HIPAA, SOC2, and SOX regulations; Serve as the senior-most escalation point for complex configuration and API issues
Seniority
Senior, hands-on IC
