Technical Solutions Engineering Manager
Core
Lead the Technical Solutions Engineering team to define and deliver comprehensive technical support experiences for developers and complex users integrating with Stripe's platform.
Role type
Manager of Technical Solutions Engineering (User-facing engineering team)
Builds
Developer support experiences, self-serve capabilities, and team growth strategies
Domain
Financial infrastructure / Payments / Developer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, software development background, cross-functional influence, strategy development, recruitment, metrics definition
Preferred skills
Direct user-facing engineering experience, team coaching, career development guidance, technical design questioning
Technologies
Stripe APIs, Financial infrastructure platforms
Responsibilities
Define and deliver technical support experiences for developers; Develop long-term vision and strategy for the team; Build relationships across the organization to champion developer experience; Recruit, coach, and develop user-facing engineers; Define and monitor key metrics for support quality
Seniority
Manager, hands-on leadership
