Senior Manager, Technical Account Management (Enterprise)
Core
Found and lead the Technical Account Management (TAM) practice for Storefront Pro (SFP), Instacart's white-label e-commerce solution for grocery retailers, owning post-launch technical health and excellence.
Role type
Senior Manager, Technical Account Management (Enterprise)
Builds
A world-class TAM function and operating model for SFP deployments across hundreds of grocery retailers.
Domain
Grocery retail e-commerce / SaaS platform
Required skills
Technical account management, team building and scaling, stakeholder management (C-suite), cross-functional program leadership, complex platform integration diagnosis, technical health monitoring
Preferred skills
Founding TAM or professional services functions, enterprise architecture in grocery retail (loyalty, payments, POS), grocery/e-commerce ecosystem knowledge, platform partner ecosystem experience
Technologies
REST APIs, authentication, ETL pipelines, message queues, async patterns, error handling, gRPC/protobuf, CI/CD, cloud architectures
Responsibilities
Hire, train, and develop the TAM team from the ground up; Define and refine platform health metrics and operating models; Build intake and prioritization systems for external partners and internal stakeholders; Serve as senior escalation point for critical platform issues; Lead cross-functional initiatives to drive technical improvements
Seniority
Senior, hands-on IC with leadership responsibilities
