Operations Engineer, BizTech
Core
Apply AI and automation to manage corporate IT operations, resolve incidents, and build self-healing observability for Airbnb's internal tools.
Role type
Senior IC Operations Engineer (AI-enabled)
Builds
AI-assisted ticket resolution workflows, intelligent alerting systems, and self-healing observability dashboards
Domain
Corporate IT Operations / BizTech / Observability
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
AI/LLM fluency, observability tooling, data querying, Python, Go, JavaScript, TypeScript, Bash, Infrastructure as Code, CI/CD automation
Preferred skills
Enterprise SaaS support, SSO/identity integration, network fundamentals
Technologies
Prometheus, Grafana, Datadog, ElasticSearch, SQL, Airflow, Trino, SQS, Tableau, Superset, Claude, Copilot, Jenkins, ArgoCD, GitHub Actions, AWS, GCP, Oracle Cloud, Jira, Confluence, Salesforce, Workday, Okta, Cisco, Palo Alto
Responsibilities
Manage and resolve ticket queues while identifying automation opportunities; Participate in on-call rotation for incident response and troubleshooting; Build and maintain monitoring dashboards for service health and data quality; Use AI tools to accelerate triage, root-cause analysis, and scripting; Write code to automate operational workflows; Partner with global stakeholder teams to drive issue resolution
Seniority
Senior, hands-on IC