Operations Manager
Core
Lead, coach, and manage a large team of 200+ associates and 4+ managers in a fulfillment center to ensure productivity, safety, and operational efficiency.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Fulfillment center operations for global commerce
Domain
Logistics / Supply Chain / Warehousing
Deliverable
product features
Required skills
Team leadership and development, OSHA safety compliance, inventory accuracy management, SLA performance tracking, root cause analysis, SOP creation, cost metric ownership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and develop a team of 200+ associates and 4+ managers; enforce policies and procedures for compliance and safety; manage recognition programs to boost morale; implement and maintain OSHA safety programs; establish building security and loss prevention procedures; own and report on performance metrics (receiving, shipping, inventory accuracy, packing quality); set and uphold SLA expectations; collaborate with cross-functional teams to resolve fulfillment issues; analyze defect rates and drive operational improvements; contribute to Standard Operating Procedures (SOPs); own CPU and cost metrics.
Seniority
Senior, hands-on IC