Senior IT Engineer
Core
Primary technical point of contact for organizational Zendesk adoption, bridging complex infrastructure (Okta, JAMF, Google Workspace) with seamless service delivery.
Role type
Senior IT Engineer (IT Operations & Platform Architecture)
Builds
Hyper-efficient, self-service support ecosystem and automated Joiner/Mover/Leaver workflows
Domain
Health Insurance / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Zendesk Administration & Architecture, IAM Integration (Okta, IIQ), Python/BASH Scripting, Cross-functional Consulting, Technical Documentation, Security Policy Enforcement
Preferred skills
Workato Certifications, Zendesk App Developer Certification, JAMF 300/400, Oomnitza Integration
Technologies
Zendesk (Support, Guide, Explore, Talk), Okta, JAMF, Google Workspace, Slack, Oomnitza, Python, BASH
Responsibilities
Lead cross-functional discovery sessions to define technical requirements; Architect and manage the full Zendesk stack for multi-brand environments; Design automated JML workflows integrating with ETM platforms; Build bi-directional integrations between Zendesk and enterprise tools; Enforce platform security policies for HIPAA/SOC2/SOX compliance; Serve as senior escalation point for complex configuration and API issues.
Seniority
Senior, hands-on IC with mentorship responsibilities
