Operations Manager, Sales (AUS)
Core
Lead daily operations of a team of hourly Ambassadors at an airport station, focusing on security, customer service, and sales.
Role type
Operations Manager (Sales & Operations)
Builds
Airport identity verification stations and customer experiences
Domain
Travel / Identity Security / Retail Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team coaching, sales goal management, customer service standards, employee relations, data analysis, stakeholder management, policy compliance
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
POS systems, scheduling software, performance analytics tools
Responsibilities
Support General Manager in station operations, ensure TSA and CLEAR policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, analyze metrics to improve performance, manage employee relations and investigations
Seniority
Mid-level, hands-on IC