Staff, Program Manager(CoupangEats Engineering)
Core
End-to-end delivery and governance of strategic initiatives for Coupang Eats, ensuring service quality and alignment across engineering, product, and operations teams.
Role type
Staff Program Manager (Engineering PMO)
Builds
Coupang Eats core products and services
Domain
E-commerce / Food Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program/Project management methodologies, cross-functional stakeholder management, SLA/SLO alignment, incident escalation, process improvement, vendor portfolio management, Jira/Confluence proficiency
Preferred skills
E-commerce/hyper-growth environment experience, AI/automation tool usage (e.g., Windsurf, ChatGPT), PMP/PgMP/Agile certifications
Technologies
Jira, Confluence, Windsurf, ChatGPT
Responsibilities
Lead end-to-end project/program delivery, define and improve project management frameworks, align SLAs to SLOs and track corrective actions, manage incident escalations and stakeholder communications, drive operational excellence through process documentation, maintain vendor inventory and tiering
Seniority
Staff, hands-on IC
