Knowledge and Support Readiness Manager, Waymo Rider Support
Core
Primary point of contact for the Waymo knowledge and training team to identify curriculum gaps, shape learning initiatives, and ensure frontline readiness for autonomous ride-hail operations.
Role type
Senior Knowledge and Support Readiness Manager
Builds
Training programs, knowledge base applications, and agent operational readiness workflows for Waymo's autonomous fleet.
Domain
Autonomous driving technology / Transportation / Customer Support
Required skills
Knowledge base management, training program design, agent proficiency analysis, curriculum development, training tool improvement, operational readiness validation, data trend analysis, cross-vendor operations management, executive communication
Preferred skills
AV or transportation industry experience, support team experience
Technologies
Simulations, AI customer practice tools, testing and quizzes
Responsibilities
Identify curriculum gaps and shape new learning initiatives; Analyze agent proficiency data and ramp curves to drive action plans; Own adoption of training materials to ensure agent mastery; Approve new training and knowledge base changes; Manage and validate agent operational readiness for safety testing.
Seniority
Senior, hands-on IC