Lead Customer Success Engineer, Rubrik Agent Cloud
Core
Lead post-sales technical relationship and product adoption for Rubrik Agent Cloud (RAC), an agentic AI governance and security platform, guiding customers from onboarding to scale.
Role type
Lead Customer Success Engineer (Agentic AI)
Builds
Rubrik Agent Cloud (RAC) adoption and operationalization for enterprise customers
Domain
Cybersecurity, Data Governance, Agentic AI
Deliverable
production ML models | product features
Required skills
Agentic AI technologies, Large Language Models (LLMs), AI agent frameworks (LangChain, n8n, Replit), Cloud platforms (AWS, Azure, GCP), AI governance, Enterprise customer management, Technical documentation, Cross-functional collaboration
Preferred skills
AI gateways (LiteLLM, Kong, Portkey), MCP servers/gateways, AI governance stacks (Microsoft Purview, Google Model Armor, AWS Bedrock Guardrails), Go-to-Market strategy, Post-purchase value selling
Technologies
LangChain, n8n, Replit, Microsoft Copilot Studio, Azure AI Foundry, Amazon Bedrock, Google Gemini, Claude, Cortex, Curser, Augment, Github Copilot, LiteLLM, Kong, Portkey, Microsoft Purview, Google Model Armor, AWS Bedrock Guardrails
Responsibilities
Lead RAC deployments and proof-of-value engagements; Build and execute customer success plans linking technical capabilities to business outcomes; Drive feature utilization and value realization; Protect gross retention by identifying churn risks; Validate new features and provide feedback to product/engineering; Produce deployment guides and training materials; Act as technical escalation point and Lead Architect for RAC engagements
Seniority
Senior, hands-on IC with strategic liaison duties
