Staff, Technical Program Manager(CoupangEats Engineering)
Core
Lead end-to-end delivery of strategic initiatives for Coupang Eats, ensuring service quality, vendor management, and cross-functional alignment.
Role type
Staff Technical Program Manager (Eats Engineering)
Builds
Coupang Eats core products and services
Domain
E-commerce / Food Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program management, project management, SLA/SLO alignment, incident escalation, stakeholder communication, process improvement, vendor portfolio management, Jira, Confluence
Preferred skills
E-commerce/hyper-growth experience, AI/automation tool usage, PMP/PgMP/Agile certifications
Technologies
Jira, Confluence, Windsurf, ChatGPT
Responsibilities
Lead project/program end-to-end delivery, define and improve project management frameworks, align SLAs to SLOs and track corrective actions, operate severity-based incident escalations, drive process improvement and documentation, maintain vendor inventory and tiering
Seniority
Staff, hands-on IC
