Senior IT Support Engineer
Core
Building and maintaining complex automations for IT operations, including ticket triage, access reviews, onboarding, and offboarding, to empower self-service for employees.
Role type
Senior IT engineering automation architect
Builds
In-house automation platform (Ask IT) and reusable components for ITSS operations
Domain
IT Operations / Enterprise Automation
Deliverable
production ML models | product features | infrastructure
Required skills
Architecture design, complex automation development, CI/CD workflows, API integration, system documentation
Preferred skills
Generative AI application, cross-functional collaboration
Technologies
n8n, Airflow, Temporal, Jira, Okta, Slack API, Google Workspace
Responsibilities
Own technical architecture of IT Tooling automations, establish architecture standards and code review practices, lead complex automation projects from discovery to production, partner with Security and Corporate Engineering, build shared frameworks and reusable components, produce architecture documentation
Seniority
Senior, hands-on IC
