IT Program Manager
Core
Own the build-out of enterprise-wide IT governance and shared services for a newly public cloud security company, focusing on audit rigor, control ownership, and cross-functional accountability.
Role type
Senior IT Program Manager (Governance & Shared Services)
Builds
Enterprise Service Management (ESM) platform, Configuration Management Database (CMDB), centralized metrics dashboards, and audit/certification frameworks.
Domain
Cloud Security / IT Infrastructure / Enterprise Governance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program Management, IT Governance, ITSM/ESM implementation, Data Governance (CMDB), Audit & Compliance coordination, Metrics & Reporting design, Stakeholder Influence without direct authority
Preferred skills
Agile/Scrum, ITIL, Jira, Confluence
Responsibilities
Lead ESM rollout across non-IT functions (HR, Legal, Facilities); Establish CMDB data quality standards and CI ownership; Coordinate cross-functional audit and certification calendars; Design and operationalize centralized metrics for IT functions; Drive cross-functional programs across teams without formal reporting lines.
Seniority
Senior, hands-on IC