Product Director, Service Operations
Core
Own end-to-end product vision for internal tools, consultant workflows, crisis management, and AI intelligence layer for global service operations.
Role type
Senior Product Director, Service Operations
Builds
Internal platforms, AI copilots for travel consultants, operational systems
Domain
Travel technology, Enterprise SaaS, AI/ML
Deliverable
production ML models | product features
Required skills
Product strategy, AI product development, cross-functional leadership, operational problem solving, KPI definition, team mentorship
Preferred skills
Engineering leadership experience, global mobility
Technologies
AI copilots, workflow automation, APIs
Responsibilities
Drive product strategy for internal tools and AI agents, evolve AI architecture for frontline consultants, partner with global cross-functional teams, build intuitive agent tools, define and track operational success metrics, build and scale Product Ops function
Seniority
Senior, high-ownership IC with potential for engineering leadership