Process Excellence Specialist (Generalist)
Core
Drive cross-functional operational improvement initiatives across shared services, finance, HR, and procurement using Lean methodologies, process redesign, and analytics.
Role type
Process Excellence Specialist (Generalist)
Builds
Future-state processes and operational efficiency improvements for enterprise functions
Domain
Business Process Outsourcing (BPO) / Operational Excellence
Required skills
Lean Six Sigma Green Belt, process mapping, root cause analysis, project management, business case development, automation/AI opportunity identification, BPMN, process optimization
Preferred skills
Experience with Signavio or Visio, cross-functional collaboration, stakeholder management
Technologies
Signavio, Visio
Responsibilities
Lead process mapping, analysis, and redesign initiatives; Identify process inefficiencies and develop future-state processes; Conduct structured root cause analysis using Lean Six Sigma; Analyze operational performance data; Develop business cases for improvement initiatives; Identify automation and AI opportunities; Manage multiple process improvement projects; Collaborate with stakeholders to standardize processes
Seniority
Mid-level, hands-on IC