Site Reliability Engineering Manager
Core
Lead the SRE team owning the reliability system, standards, tooling, and platform services that determine Tide's default reliability.
Role type
Senior Engineering Manager, Site Reliability Engineering
Builds
Reliability system, observability platform, deployment guardrails, and resilience mechanisms for Tide's banking services
Domain
Fintech / Small Business Banking / Cloud Infrastructure
Required skills
Engineering leadership, SLO/SLI/SLA management, error budget policy, observability platform operations, deployment guardrails (canary, auto-rollback), synthetic monitoring, system automation, post-mortem analysis, cross-team reliability advisory
Preferred skills
Java, Python, Go instrumentation, Terraform, Kubernetes, AWS, reliability patterns (retries, backoffs, DLQs, transactional outbox, feature flags)
Technologies
AWS, Kubernetes, Terraform, OpenTelemetry, Coralogix, Backstage, Java, Python, Go
Responsibilities
Hire, coach, and set goals for the SRE team; Define and run SLOs with service owners; Operate 24/7 observability platform and alerting; Build deployment guardrails and auto-scaling; Detect partner degradation via synthetic monitoring; Automate incident response workflows; Convert post-mortem findings into platform fixes; Advise product engineering on reliability
Seniority
Senior, hands-on IC with leadership
