Software Engineer, Conversational Products & Agent Workflows
Core
Build scalable backend systems and AI-powered product experiences for Klaviyo's Customer Agent platform, enabling agents to retrieve context, use tools, and take reliable action on behalf of customers.
Role type
Senior backend software engineer (AI/Agentic systems)
Builds
Scalable backend systems, APIs, and production agentic features for an AI-native conversational platform
Domain
Ecommerce, Customer Experience, Applied AI
Deliverable
production ML models
Required skills
Python, FastAPI/Django, asynchronous processing, distributed systems, database design, cloud infrastructure, system reliability engineering, customer-facing product development
Preferred skills
LLM fine-tuning, reinforcement learning, AI evaluation infrastructure, inference optimization
Technologies
Python, FastAPI, Django, Celery, Kafka, SQS, RabbitMQ, Redis, AWS, Kubernetes, CI/CD
Responsibilities
Build and improve reliable backend systems and APIs; Develop production agentic features involving tool use and orchestration; Contribute to solving applied AI problems (RAG, hallucination mitigation); Build evaluation approaches for AI systems; Improve system reliability through guardrails and observability; Build asynchronous and distributed processing workflows; Participate in on-call rotation for production incidents
Seniority
Senior, hands-on IC
