Knowledge & AI Agent Manager
Core
Managing Planet's knowledge base and AI agents to provide accurate recommendations and support for customers and partners in the satellite imagery and data sector.
Role type
Knowledge & AI Agent Manager
Builds
Knowledge management systems and custom AI agents for customer success and product support
Domain
Satellite imagery, remote sensing, and enterprise knowledge management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Knowledge management strategy, AI agent architecture, NLP, scripting (Python/JavaScript), GIS applications, geo-spatial data analysis, ticketing systems (Zendesk/JIRA)
Preferred skills
Customer engagement, complex issue organization, multilingual proficiency
Technologies
Python, JavaScript, ESRI, QGIS, Zendesk, JIRA
Responsibilities
Manage knowledge acquisition, organization, and maintenance; monitor and optimize AI agent responses; design custom AI agents; translate complex technical concepts for diverse audiences; build relationships with engineering and product teams
Seniority
Mid-Senior, hands-on IC