Commercial Implementation Manager
Core
Own cross-functional programs that translate commercial requirements and new products into scalable, repeatable partner experiences for Zipline's autonomous drone delivery system.
Role type
Senior IC Commercial Implementation Manager
Builds
Partner onboarding, operational performance monitoring, and implementation playbooks for commercial clients
Domain
Logistics + Autonomous Drones
Required skills
cross-functional program management, operational judgment, data analysis, root-cause analysis, stakeholder alignment, process improvement, implementation planning, partner communications
Preferred skills
experience with external partners in retail/logistics, building new processes in ambiguous environments
Technologies
dashboards, order-level investigation tools, partner management systems
Responsibilities
Lead commercial implementation programs from planning to stabilization; Build scalable implementation models and playbooks; Create partner performance operating rhythms; Drive root-cause clarity and action for recurring issues; Turn operational learnings into product improvements and training; Launch new products and capabilities with partners; Close the loop on implementation outcomes
Seniority
Senior, hands-on IC
