Staff Software Engineer - Customer Engagement & Docs Platform
Core
Building and operating AI-powered assistant systems to help customers resolve platform problems faster using LLMs and retrieval technologies.
Role type
Staff Software Engineer (AI/ML & Distributed Systems)
Builds
AI-powered customer engagement and documentation platforms, evaluation systems, and answer retrieval services.
Domain
Data & AI Infrastructure, Enterprise SaaS
Deliverable
production ML models | product features
Required skills
large-scale distributed systems, machine learning, software engineering, product-oriented approach, ambiguous problem structuring, technical leadership
Preferred skills
retrieval systems, search technologies
Technologies
LLMs, Apache Spark, Delta Lake, MLflow
Responsibilities
Lead design, development, and deployment of systems for evaluation, answer retrieval, and quality improvement; Lead architectural decisions for knowledge systems; Drive engineering best practices and code quality; Deliver production-ready code with performance tuning and debugging; Contribute to long-term technical planning and strategic initiatives.
Seniority
Staff, hands-on IC with strategic influence
