Staff Software Engineer - Customer Engagement & Docs Platform
Core
Design, develop, and deploy AI-powered systems for customer engagement, answer retrieval, and quality improvement using LLMs to help customers resolve platform issues faster.
Role type
Staff Software Engineer (AI/ML & Product)
Builds
AI-powered Assistant and Customer Engagement & Docs platform
Domain
Data & AI Infrastructure / Customer Support
Deliverable
production ML models | product features
Required skills
large-scale distributed systems, machine learning, software engineering, product-oriented approach, ambiguous problem structuring, technical planning
Preferred skills
retrieval systems, search technologies
Responsibilities
Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement; Lead architectural decisions to ensure performance, reliability, and accuracy; Drive best practices for engineering excellence; Deliver high-quality, production-ready code and services end-to-end; Contribute to longer-term technical planning and support strategic initiatives
Seniority
Staff, hands-on IC with strategic influence
