CSOC Manager (CSOC - Cyber Security Operations Center)
Core
Managing the 24x7 Cyber Security Operations Center (CSOC) to detect, triage, and respond to cyber threats, escalating critical incidents to the DART team, and driving continuous improvement in security monitoring and automation.
Role type
Senior IC CSOC Manager
Builds
Production security monitoring capabilities, incident response playbooks, and automated detection rules for Coupang's e-commerce infrastructure.
Domain
Cybersecurity / E-commerce / Cloud Security
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cyber threat management, team leadership, shift scheduling, incident triage, security governance, cross-functional collaboration, security reporting, security monitoring visibility management, playbook development, security automation, security training program design, project management, cloud security architecture, host-based security response, endpoint security analysis, application security knowledge, SIEM administration, use case development, public cloud security event analysis
Preferred skills
E-commerce industry CSOC experience, container security knowledge (Kubernetes, Docker), scripting/automation development (Linux shell, Python, Perl, PowerShell), threat modeling frameworks (OWASP, Diamond model, MITRE ATT&CK)
Technologies
SIEM, SOAR, AWS, Azure, GCP, Windows, Linux, Network Security Appliances, EDR, HIPS, Anti-Virus, DLP, Web Application Security, Mobile App Security, Email Security, Kubernetes, Docker, Linux shell, Python, Perl, PowerShell
Responsibilities
Lead and supervise CSOC team members and manage shift schedules; Identify, classify, and respond to suspected security incidents; Manage escalation of high-severity events to DART; Establish and improve CSOC operating procedures and monitoring scope; Manage and update CSOC response playbooks for automation; Provide continuous training for CSOC staff on security event analysis; Manage CSOC improvement projects; Collaborate with other departments to enhance CSOC effectiveness and efficiency; Prepare and manage CSOC monitoring reports for governance team; Provide technical support and collaboration on security monitoring aspects to related departments
Seniority
Senior, hands-on IC with management responsibilities
