Senior Software Engineer - New Customer Experience
Core
Improving the end-to-end experience for new customers adopting the Pantheon platform, covering discovery, evaluation, onboarding, and value realization.
Role type
Senior Software Engineer (Customer Experience)
Builds
Features for the Pantheon WebOps platform serving new customers
Domain
SaaS / WebOps / Cloud Infrastructure
Deliverable
product features
Required skills
Python, GoLang, JavaScript, distributed systems, data structures, algorithms, cloud platforms (GCP, AWS), container orchestration (Kubernetes), RESTful APIs, GraphQL APIs, authentication and authorization systems (Auth0)
Preferred skills
Passion for continuous learning, meticulous product reliability focus, technical documentation writing
Technologies
Python, GoLang, JavaScript, GraphQL, Auth0, Terraform, Google Cloud, Kubernetes
Responsibilities
Design and build features to revamp customer discovery, evaluation, onboarding, and value realization workflows; Develop and maintain Python services, GraphQL gateways, and auth systems; Ensure stable deployments and reliable product performance; Collaborate cross-functionally on high-priority initiatives
Seniority
Senior, hands-on IC