Senior Software Engineer, Community Support Engineering
Core
Build intelligent routing infrastructure and AI-driven service experiences for Airbnb's global community of guests and hosts.
Role type
Senior Backend Engineer (AI/LLM Routing)
Builds
Intelligent agent matching, personalized support experiences, and next-generation routing systems for millions of daily interactions.
Domain
Travel & Hospitality / AI & Machine Learning
Deliverable
production ML models | product features
Required skills
Service-oriented architecture design, workflow orchestration, prompt engineering, RAG patterns, agent planning, backend system resilience, system scalability optimization
Preferred skills
Cross-functional collaboration, technical mentorship, agile development practices
Technologies
LLMs, RAG, Decision Engines, Workflow Orchestration
Responsibilities
Lead engineering delivery on intelligent routing programs, own core routing infrastructure (decision engines, orchestration), consolidate fragmented routing logic, optimize system availability and performance, participate in on-call rotations and incident response, mentor junior engineers
Seniority
Senior, hands-on IC with mentorship responsibilities