Product Support Specialist
Domain
Content Management, Enterprise AI
Responsibilities
Product troubleshooting, customer support via phone/email/screen-sharing, acting as voice of customer for Product and Engineering teams, collaborating with internal teams (Customer Success, Software Engineers, etc.), providing customer enablement.
Required skills
BA/BS degree or equivalent experience, 1+ years in Product Support/Admin Experience Support (plus), technical savvy, curiosity for software, teamwork, written and verbal communication, attention to detail, troubleshooting, self-starter, prioritization.
Preferred skills
Experience in Product Support, Admin Experience Support, or similar roles.
Seniority
Entry to Mid-level (1+ years experience required)
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