Trust & Safety Program Manager
Core
Proactively manage risks on the Wolt platform and ensure trust and safety incidents are managed quickly, effectively, and empathetically to protect couriers, customers, and merchants.
Role type
Senior Associate / Manager, Trust & Safety (Operations & Strategy)
Builds
Global safety strategy and initiatives for Wolt's platform users (couriers, customers, merchants)
Domain
Gig economy / Food delivery / Personal & Road Safety
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program/project management, risk management, data analysis, stakeholder management, process scaling, incident management, training & guidance
Preferred skills
Experience in Platform/Gig economy, knowledge of NGOs/public sector bodies, fluency in French/Greek
Technologies
Jira, Looker
Responsibilities
Drive local Personal and Road Safety improvements across markets; Analyze market-level safety trends and incident data; Design and implement targeted safety initiatives; Build relationships with external stakeholders (NGOs, public sector, authorities); Collaborate cross-functionally with Product, Support, Legal, Policy, and Operations; Optimize incident management tools and processes; Conduct deep dives into safety incidents and root causes; Enable local teams through training and playbooks
Seniority
Senior, hands-on IC with strategic scope
