Customer Success Architect
Core
Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.
Role type
Senior IC Customer Success Architect (BI/Analytics)
Builds
Tailored analytics solutions, embedded and API access implementations, and production BI solutions for customers.
Domain
Business Intelligence, Cloud Data Warehousing, Analytics
Required skills
Business Intelligence, Cloud Data Warehousing (Snowflake, Redshift, BigQuery), JavaScript/TypeScript, SQL, React, GraphQL, ETL, Database concepts, Software development
Preferred skills
SaaS company experience, Cloud architectures, Data analytics business use cases, Startup experience
Technologies
Snowflake, Redshift, BigQuery, JavaScript, TypeScript, React, GraphQL, GitHub, SQL
Responsibilities
Advise customers on technical best practices including performance tuning, security (SSO, row-level), and embedded analytics; Design and develop software solutions for BI and analytics products; Collaborate with Product and Engineering teams to improve customer solutions; Document technical implementations and troubleshoot complex issues.
Seniority
Senior, hands-on IC
