Supervisor, Fraud Investigations

## Responsibilities - Lead a team of Fraud Investigators, managing their performance, development, and accountability. - Oversee the end-to-end fraud investigation process, including identifying, investigating, and mitigating fraudulent Aircover claims. - Collaborate with cross-functional teams to manage emerging risks and threats while enabling business growth and maintaining a good customer experience. - Proactively seek new capabilities to collect, analyze, and disseminate actionable risk intelligence. - Develop the knowledge and expertise of the Fraud Investigation team. - Provide guidance and direction on complex fraud investigations. - Develop and implement strategies to detect and prevent fraudulent Aircover claims. - Collaborate with internal departments such as legal, Trust, CS safety, and others to share fraud-related insights and improve fraud prevention measures. - Utilize data analytics tools to identify patterns, trends, and anomalies indicative of fraudulent activities. - Work with internal stakeholders to develop training programs to enhance fraud awareness and promote a culture of fraud prevention. - Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements. ## Requirements - 5+ years’ experience in risk management, preferably in high tech and/or matrixed global organizations. - 2+ years’ experience in a people manager role with a strong track record of leading, recruiting, and coaching high-performing teams. - Demonstrated abilities and experience in fast-paced fraud investigations, preferably in the fintech or insurance space. - Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes, and governance. - Strong metrics-based performance management and coaching skills. - Ability to solve problems and resolve conflict independently, collaboratively, or through delegation, including handling challenging customer conversations. - Strong verbal and written communication skills. ## Nice to Have - Experience with data analytics tools and techniques. - Experience working with cross-functional teams in a global environment. - Experience in developing and delivering training programs. - Experience with internal risk management teams and third-party adjusters. ## Benefits - Opportunity to work on a high-impact team that safeguards the integrity of the Aircover platform. - Collaborative and innovative work environment. - Leadership and strategic development opportunities. - Influence on the future of fraud prevention and risk management at a global scale.